Privacy Policy

Last Updated: June 2026

At Donal Trail, we value the trust our customers place in us when visiting our website and purchasing our products. Protecting your personal information is an important part of our commitment to providing a secure and transparent shopping experience. This Privacy Policy explains how information is collected, used, stored, shared, and protected when you access or use our website, place an order, contact our customer support team, subscribe to our communications, or otherwise interact with our services. We strive to handle personal information responsibly and in accordance with applicable privacy and data protection laws. By accessing or using our website, you acknowledge that you have read and understood the practices described in this Privacy Policy.

WHO WE ARE

Donal Trail operates an online retail store offering a variety of products, including wigs, hair accessories, jewelry, fashion items, and related merchandise for customers worldwide. Our business is located at ELEYSINAS 18-20, ATHENS, ATTICA 10431, GREECE. We are committed to maintaining transparency regarding how customer information is handled throughout the shopping experience. If you have questions regarding this Privacy Policy or the way your information is processed, you may contact us using the details provided at the end of this document.

SHOPIFY PLATFORM

Our store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and services online. Shopify helps facilitate transactions, manage orders, process payments, and maintain website functionality. As part of providing these services, Shopify may process certain customer information in accordance with its own privacy practices and legal obligations. Information submitted through our website may be stored through Shopify’s secure infrastructure and related technologies. We encourage customers to review Shopify’s privacy information to better understand how data may be processed within the Shopify ecosystem.

INFORMATION WE COLLECT

When you visit our website, certain information may be collected automatically through your browser or device. This may include your IP address, browser type, operating system, device information, language preferences, referring websites, pages viewed, browsing behavior, and other technical data. Additionally, when you make a purchase, create an account, subscribe to updates, or contact us, we may collect personal information such as your name, billing address, shipping address, telephone number, email address, payment details, and any information voluntarily provided through communications. Collecting this information allows us to operate our business effectively and provide a personalized shopping experience.

LEGAL BASIS FOR PROCESSING PERSONAL DATA

For customers located within the European Economic Area and other jurisdictions where applicable, we process personal information only when there is a valid legal basis for doing so. This may include processing necessary for the performance of a contract when fulfilling orders, compliance with legal obligations, protection of legitimate business interests, prevention of fraud, improvement of services, or when customers provide consent for specific activities such as receiving marketing communications. We carefully evaluate our processing activities to ensure they remain lawful, fair, and transparent.

HOW WE USE YOUR INFORMATION

The information we collect is used to provide and improve our services, process transactions, fulfill orders, arrange shipping, communicate with customers, verify purchases, manage accounts, and provide customer support. We may also use information to analyze website performance, improve product offerings, personalize user experiences, prevent fraudulent activities, maintain security, and comply with legal obligations. Information may additionally be used to understand customer preferences, enhance website functionality, and improve the overall quality of our services.

PAYMENT PROCESSING

When purchases are made through our website, payment information is processed securely through trusted third-party payment providers. We do not generally store complete payment card details on our own servers. Payment processors are responsible for handling sensitive financial information using secure technologies and industry-standard security measures. We receive only the information necessary to confirm payment authorization, manage orders, and assist customers when required. Customers should review the privacy policies of their selected payment providers to understand how financial information is managed.

SHIPPING AND ORDER FULFILLMENT

To complete and deliver customer orders, we may share relevant information with shipping carriers, logistics providers, fulfillment partners, customs authorities, and delivery services. This information may include names, shipping addresses, telephone numbers, email addresses, and order details necessary to complete transportation and delivery. Such sharing occurs only when required to fulfill purchases and provide requested services. We work with reputable service providers that are expected to handle personal information responsibly and in accordance with applicable legal requirements.

MARKETING COMMUNICATIONS

Customers who choose to subscribe to promotional communications may receive newsletters, product updates, exclusive offers, announcements, and marketing messages from Donal Trail. These communications are intended to keep customers informed about new products, special promotions, and store developments. Customers may withdraw their consent or unsubscribe from marketing emails at any time by following the instructions provided within the communication. Opting out of marketing communications will not affect order-related messages or important service notifications.

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to improve functionality, remember user preferences, enhance website performance, analyze visitor behavior, and support marketing activities. Essential cookies help ensure that the website operates correctly, while analytics cookies help us understand how visitors interact with our store. Marketing cookies may be used to deliver more relevant advertisements and measure campaign effectiveness. Preference cookies may remember settings and choices that improve user experience. Customers can manage cookie preferences through browser settings; however, disabling certain cookies may affect website functionality.

ANALYTICS AND ADVERTISING

We may utilize analytics and advertising tools provided by trusted third parties to better understand website performance and customer engagement. These services may collect information regarding browsing activities, interactions with advertisements, device identifiers, and general usage patterns. The insights generated help us optimize our website, improve customer experiences, and deliver more relevant content. Information collected through such tools is typically processed according to the privacy practices of the respective service providers.

DISCLOSURE OF INFORMATION

We do not sell personal information to third parties. However, information may be shared with trusted service providers, technology vendors, payment processors, marketing platforms, shipping companies, legal advisors, and governmental authorities when necessary to operate our business or comply with legal obligations. Information may also be disclosed when required by law, court order, regulatory request, or when reasonably necessary to protect our rights, customers, business operations, or the safety of others.

INTERNATIONAL DATA TRANSFERS

As an international online store serving customers in multiple countries, personal information may be transferred to and processed in jurisdictions outside your country of residence. These transfers may occur when working with service providers, payment processors, shipping companies, and technology platforms operating globally. Whenever personal information is transferred internationally, we take reasonable measures to ensure that appropriate safeguards are implemented to protect the confidentiality and security of the information being processed.

DATA RETENTION

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, maintain business records, and enforce our agreements. Retention periods may vary depending on the nature of the information and the legal requirements applicable to specific records. Once information is no longer required, reasonable steps are taken to securely delete, anonymize, or otherwise dispose of the data in a manner designed to protect customer privacy.

DATA SECURITY

We implement a variety of technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction. Security measures may include encrypted communications, secure server infrastructure, restricted access controls, monitoring systems, and periodic security reviews. While no method of data transmission or storage can be guaranteed to be completely secure, we continuously work to maintain appropriate safeguards consistent with recognized industry practices.

YOUR GDPR AND PRIVACY RIGHTS

Depending on your location and applicable laws, you may have certain rights regarding your personal information. These rights may include the right to access personal information held about you, request correction of inaccurate information, request deletion of information under certain circumstances, restrict or object to processing activities, request portability of your information, and withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with a competent data protection authority if you believe your privacy rights have been violated. We are committed to reviewing and responding to legitimate requests in accordance with applicable legal requirements.

CHILDREN'S PRIVACY

Our products and services are intended for a general audience and are not directed toward children. We do not knowingly collect personal information from children below the age required by applicable law to provide valid consent. If we become aware that information has been collected from a child without appropriate authorization, reasonable efforts will be made to remove such information from our systems. Parents or guardians who believe a child has provided personal information may contact us for assistance.

THIRD-PARTY WEBSITES

Our website may contain links to external websites, social media platforms, and third-party services that are not controlled by Donal Trail. These websites operate independently and maintain their own privacy policies and practices. We are not responsible for the privacy, security, or content of third-party websites. Customers are encouraged to review the privacy policies of any external websites they visit before providing personal information.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify, update, or revise this Privacy Policy from time to time to reflect changes in legal requirements, business operations, technologies, or service offerings. Updated versions will be posted on this page together with a revised effective date. Continued use of our website following publication of any changes constitutes acceptance of the updated Privacy Policy. Customers are encouraged to review this page periodically to remain informed about our privacy practices.

CONTACT INFORMATION

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact us using the details below:

Donal Trail

Address: ELEYSINAS 18-20, ATHENS, ATTICA 10431, GREECE

Email: waheedsingh1@gmail.com

Website: https://donaltrail.shop/

We will make reasonable efforts to respond to privacy-related inquiries as promptly as possible and in accordance with applicable data protection laws.